You can expect to receive your package within 5 to 7 working days. Please check your order status on Miladys.com. Due to the Covid safety restrictions that we have put in place there may be delays.

You can choose between two convenient delivery options:

1. Door to Door - We can deliver to your home or work with the door to door option. There are certain outlying areas in RSA where orders will be delayed.
2. Click and Collect- There is currently only 1 store that you can collect your orders from Pavillion.

No.

To track your order, you can choose from the following:

1. Visit miladys.com and select ""track my order"" at the bottom of the page. Enter your order number and we'll tell you the status of your order!
2. You can also track the status of your order by logging into your profile on miladys.com and clicking on ""My Orders"". Once you have selected the order that you wish to track, you will be able to see if your order has been received by us, if it has been shipped to you and if it has arrived at the store of your choice. You will be able to track whether the order has been delivered to the address that you have chosen. We will also send you emails to let you know how your order is progressing. You can also contact us if you would like help with tracking your order."

While we’d love to bring you all the items you’ve ordered, the items were out of stock at the time of packing your order. Please keep an eye on your inbox for refund information for the items that we were unable to deliver to you during this time.

You will only be able to order merchandise that is in stock. If your size is not available, then you will not be able to select that size. However, if we find an item is in stock but not suitable for sale, for reasons beyond our control, we will remove it from your bag and ship the order excluding that item and refund the value of the removed item. Should you have an item in your bag that was in stock but subsequently is out of stock, you will be prompted to remove the out of stock items before proceeding to check out.

We'll be sad that you want to cancel your order but happy to help! All you need to do is contact our Call Centre agents on 0800 212 535 or drop us a mail at [email protected] include your order number and request and we will be able to cancel your order and refund the payment using the original payment method.

It all depends on the payment method you used when you placed your order. Here are the different times based on the different payment options:

1. Credit Card: This will take 5-7 working days (excluding weekends and public holidays) to reflect in your account.
2. MILADYS Account: This will take 24-48 hours to reflect in your account.
3. Gift Voucher & EFT Payments: It will take 24-48 hours for a voucher to be emailed to you.

You may return your order is to drop it off at your nearest MILADYS store for FREE (conditions apply).

All return items must be in good condition with barcodes still attached.
You’ll find your proof of purchase form in your delivery bag or you can print it from your order history once you’ve logged in.
You’ll only get your cash back once we’ve received your items and checked that they’re in good condition. If you’ve paid via EFT, we’ll issue you with a Gift card to the value of your credit. Sorry! We can’t accept returns on pierced jewellery, underwear, swimwear or cosmetics – unless they arrived damaged.

7 to 10 working days

Returning your order to any one of our MILADYS stores is totally FREE.

You have two options to return your order:

You can return it to your nearest MILADYS store for free (conditions apply). This is the easiest method. All return items must be in good condition with barcodes still attached.

You’ll find your proof of purchase form in your delivery bag or you can print it from your order history once you’ve logged in.
You’ll only get your cash back once we’ve received your items and checked that they’re in good condition. If you’ve paid via EFT, we’ll issue you with a Gift card to the value of your credit.

Sorry! We can’t accept returns on pierced jewellery, underwear or cosmetics – unless they arrived damaged.

No, you can only return your order to a MILADYS store. For your nearest MILADYS store, use our store locator service online. service online.

If you return your merchandise to one of our stores, we will credit you immediately as follows (subject to our Returns Terms and Conditions):

If you purchased using a credit card or a cheque/debit card we will refund the card that you used. Please make sure that you bring the card that you used to purchase your merchandise with you so that we can process the credit for you, failing which we will have to issue you with a Gift card to the value of your credit.
If you purchased using your MILADYS account, we will credit your account or issue you with a Gift Card to the value of your credit;
If you purchased using cash, we will credit you with cash or we will issue you with a Gift card to the value of your credit;
If you purchased using a Gift card we will issue you with another Gift card to the value of your credit;
If you purchased via Instant EFT, we will attempt to refund you back in into your account or issue you with a Gift card to the value of your credit. Note: You will need to bring along your proof of purchase with you (you can either print this from your account profile online or you can bring along the delivery note that would have been included in your delivery parcel).

If you return your order via the Post Office or Courier, then:

We will only process your credit once we have received and processed your return. This may take up to 14 days.
You will only be credited for the merchandise that you have returned if it is in the same condition that it was before it was delivered to you. We will not refund you the delivery cost, and the return cost (in the case of a courier return) will be deducted from the value of your credit. If you purchased using a credit card or a cheque card we will refund the card that you used.
If you purchased using your MRP money account, we will credit your account or issue you with an electronic Gift Card to the value of your credit;
If you purchased using cash, we will issue you with an Electronic Gift card to the value of your credit;
If you purchased using a Gift card we will issue you with an Electronic Gift card to the value of your credit;
If you purchased via Instant EFT, we will attempt to refund you back in into your account or issue you with a Gift card to the value of your credit.

Should you receive a damaged or soiled item you will be requested to take a pic of the damaged/soiled item and fill out a Return Enquiry on our Help page.

A Customer Care agent will then contact you regarding the return, replacement or refund.

Should you receive an item with a factory fault , you will be requested to take a pic of the item and fill out a Return Enquiry on our Help page.

A Customer Care agent will then contact you regarding the return, replacement or refund of the item.

You can choose between two super convenient delivery options:

We can deliver to your home or work with our Door to Door option. There are certain outlying areas in South Africa where orders may potentially be delayed.

This should not happen. Your delivery invoice should reflect exactly what has been delivered. Please contact us and we will rectify this.

No, we are only able to accept card payments via our website. You can use the following South African cards: MasterCard, Visa, MILADYS Account Card, MILADYS Gift Card.

Our delivery agents are not authorised to accept goods for return on delivery. You have two options to return your order:

You can return it to your nearest MILADYS store for free (conditions apply). This is the easiest method.

You can also return your order via the Post Office or via Courier. If you choose one of these options you will need to pay for the cost of the return. To make a return using one of these channels you will need to package your return and insert the return confirmation page into the package (you can either print the return confirmation online or you can fill in the printed one that we sent you with your order). Please make sure that the address is legible on the package:

MILADYS Returns DC
222 Umgeni Road
Greyville
Durban
KZN
4001
South Africa

If you select the Post Office option:
Then drop off at your nearest Post Office. Note: you will need to pay the Post Office directly when you hand the package over to them. Also note that it may take up to two weeks for the Post Office to get the return package to us.

If you select the Courier option:
The courier will collect from you at your designated address. Note, you will not need to pay the courier directly for returning your merchandise, we will pay the courier and deduct the cost from your final credit once we have received and processed your returned merchandise. Make sure that you insert the return confirmation page into the package (you can either print the return confirmation online or you can fill in the printed one that we sent you with your order).

We can help you right here, right now. So if you want to return items via post/courier or have any other questions, just click on the "Need any help?" tab at the bottom of the page.

Psst! Don’t forget…
All return items must be in good condition with barcodes still attached. If you return items via post/courier you’ll need to pay the cost of the return. You’ll find your proof of purchase form in your delivery bag or you can print it from your order history once you’ve logged in. You’ll only get your cash back once we’ve received your items and checked that they’re in good condition. If you’ve paid via EFT, we’ll issue you with a Gift card to the value of your credit. Sorry! We can’t accept returns on pierced jewellery, underwear or cosmetics – unless they arrived damaged.

To track your order, you can choose from the following:

Visit miladys.com and select "track my order" at the bottom of the page. Enter your order number and we'll tell you the status of your order!

You can also track the status of your order by logging into your profile on miladys.com and clicking on "My Orders". Once you have selected the order that you wish to track, you will be able to see if your order has been received by us, if it has been shipped to you and if it has arrived at the store of your choice. You will be able to track whether the order has been delivered to the address that you have chosen. We will also send you emails to let you know how your order is progressing. You can also contact us if you would like help with tracking your order.

Once the order is placed and payment is successful no changes can be made unless its size/colour – provided no difference in cost.

Yes you can, if the order is not printed yet we can do it in Magento, if the order is already printed then we need to notify the store.

Depending on the business approach – usually the customer can’t request to be refunded the difference just because an item is on sale now – if you want the item at sale price then you need to cancel your order and place a new one.